So i contacted Xbox support but ended up being told more or less that i had contacted the wrong “country” as i should have emailed there support department in Ireland. The email was simpathetic but not helpful so of course i left it for a month.
So today i log back into my xbox and see that there is NO OPTION at all to TURN OFF AUTO RENEWAL and yes thats in caps because the idea is crazy to me. There should at least be the option of “Auto-Renew”. So i send another emal this time to there Support in Ireland and i await an answer, id like my money back to be honest but i guess i left it too long.
This is [x], with Microsoft XBOX Support services.
As I understand it, you want to have a refund on the charges of the auto-renewal of your Xbox Live Subscription Account.
I know how disappointing it is that you’ve been charged on your account. I sincerely apologize for any inconvenience you have felt regarding this matter.
With regards to this, you need to call our phone support to have a refund on the charges on your card that you’re using on Xbox Live. Accessing your account information via email Support requires a high level of verification from you and we don’t allow to access for the confidentiality and security of your account.
Thank you for your time and understanding.
If you need to reply to this e-mail, please reply ‘with history’ (include any previous e-mail) or reference to Service Request Number 1100396440 so we can expedite our service to you.
If you would rather contact Xbox Phone Support directly for your console’s repair, you may call contact Xbox US and Canada Phone Support by calling 1-800-4MYXBOX (1-800-469-9269) at your earliest convenience, and we’ll be happy to help you. We are open everyday from 6am to 10pm US Pacific Time.
For international customers, please contact Xbox Customer Service in your local region. (To find the correct Customer Service number for your region first use this link http://www.xbox.com/en-US/ChangeLocale.htm to select the appropriate country and then use the contact number found under the support menu). You may also choose to call international assistance (direct dial to the US) by dialing 425-635-7180.
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Microsoft XBOX Support Services
After Ringing up Xbox Live i got talking to a customer support person and i canceled the Auto-Renewal.